Our Factoring Service Complaints Procedure
At BS Properties, we work hard to meet our customers’ expectations and our own high standards. However, there may be occasions when issues arise that give cause for complaint. If you are not happy with any aspect of our Property Factoring Service, please let us know as soon as possible so we can do our best to resolve the issue quickly for you.
If you are not happy with our final decision, you can raise the issue with the Homeowner Housing Panel at Europa Building, 450 Argyle Street, Glasgow G2 8LH, Tel: 0141 242 0175, Fax: 0141 242 0141. In line with the Property Factors (Scotland) Act 2011, the Panel has the authority to consider complaints against a property factor if the customer is not satisfied with the outcome of the factor’s internal complaints procedure.